Privacy Policy

Introduction

Welcome to the Privacy Policy of The Daily Grind, located at 212 Bell Street, Seattle, WA 98121. At The Daily Grind, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard the information you provide to us when you visit our cafe, use our website, or interact with us in any other way. By visiting The Daily Grind, you consent to the practices described in this policy.

This policy applies to all information collected by or provided to The Daily Grind, whether online or offline. We regularly review and update this Privacy Policy to ensure it remains current and reflects our data processing practices. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer, Ms. Anya Petrova, at [email protected] or call us at (206) 555-2323.

Information Collection

We collect information from you in several ways, including:

• Directly from you: When you provide information to us, such as when you make a reservation, join our loyalty program, place an order, or contact us with inquiries.
• Automatically: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, and browsing behavior.
• From third parties: We may receive information about you from third parties, such as social media platforms, if you choose to connect your account with us.

Types of Information We Collect

The types of personal information we collect may include:

• Contact Information: Name, email address, phone number, and postal address.
• Payment Information: Credit card details, billing address, and transaction history. Note: we use secure, PCI-compliant payment processors and do not directly store your full credit card details on our servers.
• Demographic Information: Age, gender, and preferences.
• Order Information: Items ordered, date and time of purchase, and delivery instructions.
• Website Usage Information: IP address, browser type, operating system, pages visited, and referring URLs.
• Loyalty Program Information: Points earned, rewards redeemed, and participation history.
• Communication Data: Records of your communication with us, including emails, phone calls, and chat logs.

Use of Information

We use the information we collect for various purposes, including:

• Providing Services: Fulfilling orders, processing payments, managing reservations, and delivering customer support.
• Improving Our Services: Analyzing website usage, identifying trends, and enhancing the user experience.
• Marketing and Promotions: Sending promotional emails, newsletters, and special offers. You can opt-out of receiving these communications at any time.
• Personalization: Customizing your experience on our website and in our cafe, based on your preferences and past interactions.
• Communication: Responding to inquiries, providing updates, and addressing complaints.
• Legal Compliance: Complying with applicable laws, regulations, and legal processes.
• Security: Protecting against fraud, unauthorized access, and other illegal activities.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Using industry-standard encryption technologies to protect sensitive data during transmission and storage.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Security Assessments: Conducting regular security audits and vulnerability assessments to identify and address potential risks.
• Physical Security: Implementing physical security measures to protect our servers and data centers.
• Employee Training: Providing regular training to our employees on data security best practices.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. In the event of a data breach, we will notify you as required by applicable law.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Privacy Officer, Ms. Anya Petrova, at [email protected] or call us at (206) 555-2323. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the nature of the information and the purpose for which it is processed.

For example, we may retain transaction records for a period of seven years to comply with tax and accounting regulations. We may also retain customer service records for a period of three years to address potential disputes or inquiries.

Third-Party Services

We may use third-party services to process your personal information on our behalf. These services may include payment processors, email marketing platforms, and analytics providers. We carefully select these third-party providers and ensure that they comply with applicable data protection laws and regulations.

We may also share your personal information with third parties in certain circumstances, such as when required by law, to protect our rights, or to prevent fraud. These third parties may include law enforcement agencies, government authorities, and legal advisors.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact our Privacy Officer, Ms. Anya Petrova, at [email protected] or call us at (206) 555-2323.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically for any changes.

If we make any material changes to this Privacy Policy, we will provide you with notice of the changes and, where required by applicable law, obtain your consent before implementing the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact our Privacy Officer:

Ms. Anya Petrova

Privacy Officer

The Daily Grind

212 Bell Street, Seattle, WA 98121

Email: [email protected]

Phone: (206) 555-2323